On receipt of your order, it will be processed directly in our warehouse so that your parcel arrives as quickly as possible. Changes of address are therefore only valid within the first 30 minutes. Please contact our customer service team directly at kundenservice@smilesecret.de

Cancellation of your order is no longer possible after the order confirmation has been sent. You can find more information on this in our terms and conditions.

First of all, we are very sorry that your parcel has arrived damaged. In this case, we will do our best to find a solution as quickly as possible. As we are first and foremost your contact for orders in our store, we will do everything we can to ensure that you are satisfied. Please send us an e-mail with the collected data: Photos of the goods, shipping carton if applicable, your name, your address and the order number.
Please note that you can only be helped as quickly as possible with the correct information. Otherwise, our customer service team will need to ask you for this information in advance. We will then contact the supplier and investigate why your parcel has arrived damaged. Our customer service staff will get back to you as soon as the shipping company has processed your request.

If you are not satisfied with the quality of your product, please contact our customer service with your request. Please have your name, address and order number ready so that our customer service can process your request as quickly as possible. if something arrives defective, it is best to take photos of the goods or, if necessary, the shipping carton and contact our customer service with the above information. We will endeavor to work with you to find the best solution for you.