Germany - Free shipping from 50€, otherwise 3,90€

Europe - Free shipping from 50€, otherwise 3,90€

Other countries of the world - Free shipping from 50€, otherwise 9,90€*

Possible customs duties or local taxes must be paid by the recipient. The shipping costs and VAT depend on your place of residence and are therefore initially displayed in the shopping cart as flat-rate estimates. During the checkout process, these values are updated and finally displayed in the totals overview.

Our shipping times may vary. Once your order has been received, it usually takes 1-2 days for it to be processed by the shipping company. From the moment the package is ready to ship and you receive the shipping confirmation email, you can expect your package as follows:

Germany and other European countries 2-4 days

French overseas territories up to 15 days

Other countries in the world 7 to 10 days

Delivery delays may occur due to COVID-19.

*Without customs clearance time. If you still have not received shipping information after 10 days, please contact us at kundenservice@smilesecret.de

As soon as your parcel has left our warehouse, you will receive a shipping confirmation by email. In this email, you will find all the information you need to track your parcel.

All orders are shipped from Germany. For this reason, there are no customs duties or import taxes within the EU. Outside the EU, these may apply. For deliveries to Switzerland, for example, customs duties are usually only incurred from a value of goods of approx. 150€. However, it is important to note that import sales tax is still payable. The customs duties are 100% payable to the customs of the country of destination and must be paid by you. If you refuse to accept the parcel, the customs duties will still be charged. These will then be deducted from the credit note in the event of a return by UPS or DHL.